Organizations, which do not provide outstanding user friendliness and emotional quality, service quality, become left behind in the competition. To respond to this customer change, the whole organization must cooperate mutually from the point of process view, and produce excellent quality results step by step.
We support quality innovation with consulting experiences and methodologies of quality planning, quality control and improvement in various industries.
Quality planning: Customer research and identification of quality metrics, Quality Function Deployment, Pugh matrix, Customer acceptance assessment, Design/process optimization (DOE, Taguchi) and Design for Reliability (FMEA, FTA, Accelerated Life Test)
Quality control: Standardization, MSA, SPC, FMEA, Sampling, QC 7 tool, Fool Proof, COPQ System
Quality improvement: Design/process quality improvement (Six Sigma), Process improvement for Sales and Marketing (Work out, CAP, DMAIC, DMWI), Root Cause Analysis, and Creative problem solving (TRIZ)
Quality management: Implementing Quality Management System, Supplier Quality Assurance (upstream quality management), Continuous Improvement system
