Furthermore, we have consultants with rich experiences and know-how about finance industry including insurance, banks, securities and credit card companies. Based on this, we support a variety of consulting from service encounter to improvement of internal process efficiency.
Our management innovation consulting for financial business includes product/service competitiveness reinforcement, customer satisfaction improvement, accuracy improvement for claim payment, and improvement of convenience in use, etc.
In addition, we support a variety of consulting, such as inflow increase and outflow prevention of potential customers, service quality improvement & value-added services improvement, etc.
Marketing Sophistication: franchise-based interest-free promotion optimization, establishment of product matching & renewal strategy linked to the market-use propensity, and implementation support.
Cost structure improvement: improvement of workforce efficiency, improvement of legal action delivery process, reducing non-value added processes
Resolution of VOC: Decreasing frequent inquiries through improving customer contact service, improvement of work process related to VOC/complaints
Internal Business Efficiency: business improvement through ABS issuance, follow-up process improvement, work support system establishment, etc.
Contact operating efficiency: marketing for local product activation, operations of VIP center customer-targeted marketing program reinforcement
